Cancellation Policy
Your appointment time is reserved specifically for you. We kindly ask for adequate notice when canceling or rescheduling so that the appointment time can be offered to another client.
Last Updated August 22, 2026
Cancellations & Rescheduling
We understand that plans can change. Appointments must be canceled or rescheduled at least 48 hours (2 days) before the scheduled appointment time.
Appointments canceled or rescheduled with less than 48 hours' notice will be charged the minimum starting price of the service booked.
Because our services have variable pricing, the cancellation fee is based on the minimum advertised price for the service reserved, rather than the final price that may have been determined during the appointment.
Example: If a service is listed as $260–$290+, the cancellation fee would be $260.
No-Call / No-Show
If you do not arrive for your scheduled appointment and do not contact us to cancel or reschedule, you will be considered a no-call/no-show.
No-call/no-show appointments will be charged the minimum starting price of the service booked.
This policy helps protect the time that was reserved specifically for your appointment.
Late Arrivals
Please arrive on time for your scheduled appointment. If you are running late, we ask that you call the salon as soon as possible.
Clients arriving more than 15 minutes late may need to have their service adjusted or rescheduled depending on the service and the stylist's schedule.
If we are unable to perform your service because of a late arrival, the appointment may be considered a missed appointment and the minimum starting price of the booked service may be charged.
Appointment Changes Within 48 Hours
If you change your service within 48 hours of your appointment and the change significantly reduces the time reserved, or if the modified appointment is later canceled or results in a no-show, the cancellation fee may be based on the original service that was booked.
This prevents a last-minute service change from avoiding the cancellation policy for time that had already been reserved.
Card on File
A valid card may be required to secure an appointment through our online booking system.
Payment information is processed securely through Square. Hair by Edma's website does not directly receive or store your complete card information.
By booking an appointment, you acknowledge and agree to the cancellation and no-show policy presented at the time of booking.
Deposits
Certain appointments or services may require a deposit. If a deposit is required, the amount and applicable terms will be explained before the appointment is confirmed.
Questions or Changes
If you need to cancel, reschedule, or expect to arrive late, please contact us as soon as possible.
Hair by Edma
545 Main Street
Medford, MA 02155
Phone:(617) 233-9533